Logging Into Your Account
When you are ready to login to your account to check, enter your username and password into the fields below and click LOGIN. This login box can also be found on the main and login pages of our site at www.watchlivepro.com. Be sure to enter your username and password EXACTLY as you did upon account creation. Your username and password are case-sensitive.
Inside Your Account
Once you are inside your account, your screen should look something like the one below. Inside your account there are three groups of commands on the left side. Each group contains a specific set of commands. These groups are outlined below.
Log Viewers
Each type of recording is saved into a separate log section for your convenience. All log viewer pages work the same. You can sort results by any column by pressing the sort arrow icon. You can clear all logs within each category by clicking the Clear Logs button. You can also select to show only a specific user's results if there are multiple users on your PC.
You can do a global search of logs in your account for any keyword you wish. Simply click the Search Logs link in the Tools section of the menu. Then enter your query. Results will be displayed for any matches found in ANY log type!
Deleting Logs
The log files within each logging category can be deleted by clicking the Clear Logs button on a log page. Additionally you can choose to clear ALL logs by clicking the appropriate link in the Tools / Utilities section of the left menu. Only erase logs if you are sure you want them erased. They cannot be recovered. You can select multiple files for deletion at once.
System Information
WatchLive Pro saves the latest system information from your monitored computer. To access this powerful feature click the Sys-Info button at the top of your online control panel. You will be shown the most recent system statistics and info about the remote PC.
Change Password
Changing your password is very easy and can be done at any time. It will not interfere with the operation of WatchLive Pro on the remote PC. To change your password, go to your online control panel and click the Change Password link in the Tools section at left. Insert the appropriate fields and click submit. Your password will then be changed.
Configure WatchLive Pro
You can adjust settings from within the online control panel. Please note you should not be in LIVE mode when you change settings. So anytime you want to change settings, first logout of your account and then log back in. This will verify that you are not in LIVE mode.
Then click the Configure WatchLive Pro link in the Tools menu. Then adjust your settings accordingly and click Save. The settings will be changed on your remote machine at the next automatic connection which is usually within six minutes if the PC is online.
Saving Logs Offline
Saving logs for offline use is as easy as going to File > Save As and naming the file. You will then be able to access that page at any time in the future by looking at the file using My Computer. The file can also be printed for a hard copy of evidence. For screenshot images, just right-click the image and go to Save Picture As, then choose a folder and name to save the image as.
Removing WatchLive Pro
When you want to remove WatchLive Pro from your PC, login to your online control panel. Then click the Uninstall WatchLive Pro link in the Tools section. Then click YES to confirm. Your account will then be deactivated for new logs. The software will then remove itself the next time it makes a connection. PLEASE NOTE: If you wish to install again you will need to first reactivate your account in your control panel BEFORE you install again.
User Guide
Introduction and Requirements
