COMMON ORDERING QUESTIONS


How do I order WatchLive Pro online?
After you have decided to purchase, go to the order page. Choose your billing frequency to begin the purchase. Follow the screens and enter the requested information to purchase online. We accept VISA, Mastercard, Discover and American Express credit cards for online purchases. We also accept PayPal. After your order completes you will immediately receive an email containing a link to download your software and instructions for installation/usage.

What charge will show on my card?
The charge for any software on our site will appear as "Plimus, Inc." which is our payment processing provider. This company securely handles millions of software orders every year for many different types of software companies.

How secure is the order process?
All order pages use the latest secured technology certified by Thawte and ScanAlert to ensure 100% secure and confidential buying. The order pages are tested daily and certified HACKER SAFE by ScanAlert. A logo will appear on each order page to ensure that it is secured.

Do you take orders by phone or mail?
Yes. To order by toll-free phone or mail, first go to the online order page to setup the order. Fill out the customer information section on the second secure page so it will be in our system. At the bottom of this page there will be a field called "Payment Type:". In this field, select "Phone" or "Mail" and then click "Next". You will then be taken to a page that gives you a reference number and a toll-free phone number to call or address to send to.

What is your privacy policy?
It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell lists to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your system other than the information required for the products' successful operation. We also will not contact you in any way unless you request assistance.

Do you provide technical support?
Yes. After your purchase you will receive a premium software product with step-by-step instructions, updates and online technical support for the life of your subscription. In the extremely rare case of a problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed.

Do you offer WatchLive Pro on CD-ROM?
Yes. To order on CD-ROM, first go any order page. Check the "Add CD-ROM" box to select the addition. There is a minimal charge for the CD version. When you order a CD-ROM you will still be sent the instant download upon purchasing.

How do I cancel my subscription?
You can cancel your subscription to stop future billings anytime. Just open a support ticket and let us know you would like to cancel the subscription. Your account will stay active until your subscription length runs out. It will then be disabled.

Do you provide software updates?
Yes. You will receive all product upgrades absolutely free as long as you remained subscribed. If you cancel your subscription and wish to restart it, simply purchase a new subscription to obtain the latest version.