COMMON TECHNICAL QUESTIONS


Does WatchLive Pro work on my Internet connection?
WatchLive Pro works on ANY Internet connection. It doesn't matter if you have a high-speed connection or a 56k connection. The activity logs are very small thus they can be sent in total stealth using virtually any Internet connection.

Which versions of Windows is WatchLive Pro compatible with?
WatchLive Pro works on any version of Windows including Windows 95, 98, 98SE, ME, XP, 2000, 2003, NT and Vista. WatchLive Pro will NOT monitor a Macintosh. However, you can monitor a PC through any Mac's browser.

Can anyone review recorded data besides me?
Our server keeps your files safe and secure. Nobody else can access your activity or connect to your PC without your secret password.

Will users know WatchLive Pro is installed once I install it?
The only way they will know is if you chose the "Alert User at Startup" option during installation. If you didn't choose that option then nothing will be displayed to notify the user. The software is invisible to the user.

Can I install WatchLive Pro from a floppy or CD-ROM?
Yes, if you want to install from a floppy or CD, just copy the installer to a floppy or CD and take it to the computer in which you need to monitor. Then run the installer from the floppy or CD to install onto the computer.

How can I remove WatchLive Pro from my PC?
To stop WatchLive Pro from running on your PC, simply login to your online control panel. Then select "Uninstall WatchLive Pro" from the left side menu. The software will then remove itself the next time it uploads information, which is usually within minutes.

Why did my logs stop updating?
The first thing to try is to login to your WatchLive Pro account, then click the LOGOUT link. This will force your logs to start uploading again in ten minutes in case you forgot to click LOGOUT the last time you used the Live Control Panel. Please remember you should always click the logout link when you are finished or the logs will pause uploading.

If you have already done this, and your logs have stopped for less than 48 hours then its too soon to know whether you need to re-install. The computer could simply be turned off or not connected to the internet right now.

If you can have the remote user reboot the computer this may help. A reboot will allow the software to upload logs six minutes after a successful internet connection. All pending logs will upload at that time and be viewable in your WatchLive Pro account. If two days pass and no logs are uploaded then you should reinstall the software.

Why are only some keystrokes being recorded?
The usual cause of only some keystrokes being recorded is that non-ASCII characters are being typed. For example accented characters are not ASCII characters. When non-ASCII characters are typed the entire entry will not be recorded. We are working on adding this feature in the next version of WatchLive Pro. In the meantime you could view most of the keystrokes in your screenshots logs.

Why is my username and password not being accepted?
Be sure that you are typing your username and password in EXACTLY as indicated when you setup your account. Usernames and passwords are case-sensitive.

How do I retrieve a lost password?
To retrieve your online control panel password, click the lost password page to have it sent to your email address. This page can be found on the Login page.

How do I change my WatchLive Pro password?
To change your WatchLive Pro password, first login to your account. Then click the "Change Password" link on the left side menu. Enter your current password and the new password twice to confirm.